Frequently Asked Questions

Everything you need to know about our artisanal provisions and delivery.

How do you ensure the freshness of food during transit?

We use temperature-controlled packaging and insulated liners with gel ice packs to ensure all perishable items remain at the optimal temperature until they reach your doorstep.

What is your shipping policy for perishable goods?

To maintain quality, we ship perishable orders via Express delivery from Monday to Thursday only, avoiding weekend transit times where packages might sit in a warehouse.

Can I return food items if I change my mind?

Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a resolution.

Do you offer international shipping?

Currently, we only ship within the mainland United Kingdom to ensure our products arrive in peak condition. We are unable to ship fresh food items internationally at this time.

How can I find allergen information for your products?

Detailed ingredient lists and allergen warnings are provided on each product page under the 'Ingredients' tab, as well as on the physical packaging of the item.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital options like PayPal and Apple Pay.