Returns & Exchanges
Due to the perishable nature of our artisanal food products, we cannot accept returns once an order has been dispatched. However, if your items arrive damaged or do not meet our high quality standards, we are committed to providing a full replacement or refund.
Document the Issue
Take clear photographs of the damaged items and the original packaging immediately upon receipt to help us process your claim.
Contact Customer Support
Email our team within 24 hours of delivery at support@stjohn.com with your order number and the documentation of the issue.
Quality Assessment
Our culinary team will review your report and confirm if the product quality fell below our standards or if damage occurred during transit.
Refund or Replacement
Once approved, we will either dispatch a fresh replacement via express courier or issue a full refund to your original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing